Estes Forwarding Worldwide

Ordered on the 13th, delivery was supposed to occur on the 20th. It left IL on the 13th and arrived in grand rapids MI on the 15th, an hour drive from it's destination.

It is the 22nd and it has not moved from grand rapids. Repeated calls have only netted them blaming it on a national shipping delay, and them saying they're waiting till the 25th to deliver packages to this area. If they would of said they wouldn't deliver till the 25th initially I wouldn't of ordered.

The old bait and switch, promise for a speedy delivery but once you have the money and merchandise in your possession you'll get it there when it's convenient! AWESOME!!just

On or about the 15th of Feb. I received a notice that a delivery was going to be made on or around Feb 22nd.

I contacted EFW immediately and explained that I would like the delivery held since I have to arrange to be in DC for the delivery (I live in Memphis). I asked that the item be held and delivered on March 9th. I received assurances that this would be handled. I then received another notice saying that delivery would happen on the 23rd.

I again called and confirmed that the shipment needed to be held - no problem. I received a text message the night before the 23rd to expect delivery the following morning! I called customer service and explained that the delivery cannot be made since I was not there to receive. Response - no problem we'll note that it needs to be held.

Next day, received a text message saying delivery would be happening following afternoon. I called, explained again, and was told - no problem, it's noted for March 9th delivery and I should just ignore the text messages. This was confirmed by email from Karol Fajardo. Yesterday I received a phone call from the front desk at my DC apartment saying that someone was there to deliver a piece for furniture!!!

Fortunately, she was able to let them into the apartment to complete the delivery but you can imagine my surprise and dissatisfaction with this type of service.

I made no fewer than 5 phone calls and each time was assured that my request was confirmed for the 9th.

I would like an explanation as to why this was handled so poorly. I have no idea if the item delivered is correct since I am not there to confirm and won't be until the 9th.

I've dealt with this company not once, BUT TWICE. The first time I bought a beautiful outdoor playground for my daughter who is ADHD and my nephews, before Thanksgiving.

The shipping said it would be here by Black Friday. Cool, well build it and have it up for Christmas. 4 weeks later, still nothing. Had no update, no phone call, nothing.

So I contacted target. They went through the whole thing with me and come to find out, EFW told Target that it wad because I never called them to make my delivery appointment

So I make the appointment and they say we'll call you when we're on our way. SWEET!! It's on its way!!!

The day comes AND PASSES! and No call. No text. I reach out to target again, they tell me oh, they put that they tried to reach out to you and you didn't answer...

WHAT IN THE ACTUAL *** WHO DOES THEIR JOB HALF A**?!?!

So now not only am I dealing with mad 5 and 2 yo nephews, MY AUTISTIC ADHD 5 YO IS HAVING A MASSIVE MELTDOWN BECAUSE SHE ISNT GETTING THE PLAYHOUSE I PROMISED! Fast forward to tonight, 1-14-22, I had again, purchased a playhouse, indoor this time, and guess who was supposed to deliver it yesterday... None other than EFW. AND, I bet you can't guess what still isn't here yet...

yep! The playhouse. The customer service rep I talked to who was vvery rude, said it's shipped to the warehouse but it will take a couple of days.

I'm so seriously done with any store that uses EFW. ITS SERIOUSLY THE WORST.

Ordered a go kart for my daughter for Christmas, it has been sitting at the "Destination City" aka Little Rock, for over a week now. Today was the delivered by date and surprise, surprise, nothing has shown up.

I have been contacting them via live chat every day since last Wednesday and all they can tell me is "we can't get anyone from the local terminal (once again Little Rock) to answer. Today I finally called and after being on hold for 15 minutes was told that they had contacted the local terminal and that they could not give an adequate reason for why it was not delivered and that they would respond to me within 24 - 48 hours to get me the new delivery time. This means nothing as they said the same thing to me last Wednesday and nobody has emailed or called. The poor guy I was speaking to said that he had escalated the issue (customer service speak for there is nothing we can do) and that if I don't hear from them by this Wednesday to call back.

This is not rocket science, my package is in Little Rock, get off your lazy *** and load it on a truck, drive to my address and unload it. Walmart is going to get an ear full from me as well and I will never order anything from anyone that uses EFW as shipping again.

I ordered a bed from Target on April 28 and was delivered by EFW on May 17. Tracking was never updated so I never had an estimated delivery date.

When it eventually arrived, there were footprints ALL over the box and it was bent. My husband and I opened the box and lifted the headboard and it completely collapsed into pieces. The box was on a palette and they had walked all over it and broke the headboard AND STILL DELIVERED IT THAT WAY. Called Target and they ordered a new one..

it's now JUNE 8 and the broken bed IS STILL SITTING MY DRIVEWAY because EFW refuses to pick it up. They have sent me SEVERAL "tentative" and "confirmed" dates to pick it up and never show up. They have also sent me several dates to deliver the new bed and I have taken days off of work to be available because I want to make sure it's not broken but I'm still sleeping on the floor because it hasn't shown up. My new bed was supposed to arrive on 6/3 between 8am and 6pm.

I called that day to get a better idea and they said 4pm. That time came and went, so I called and they said they are behind and will be at my house at 7pm. Mind you they sent me NO email NO text NO phone call to tell me. No surprise that 7pm came around and no bed.

They never showed up and never sent ANY type of communication. I called the next day and the rep couldn't get a hold of dispatch, couldn't find my order and said that I was not on their route for that day. He sent me his "personal" email which was in fact an EFW email (???). I emailed him yesterday for an update - no response.

Currently sitting on hold waiting to speak to someone to see WHERE ON EARTH my bed is! NEVER USE THIS COMPANY.

Customer service is abysmal and their "delivery" service is even worse. You will likely receive a completely destroyed package or it will disappear.