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Estes Forwarding Worldwide - Bad Experience!

I ordered a swing set on November 11th for a Christmas gift. I was given the delivery date of December 11th. I called before the delivery to give some instruction on finding my house and best place to drop off the huge item. When I called where I had ordered from they were unable to get a hold of EFW. Long story short, Christmas came and went without the gift, I was told my item was LOST. Not sure how something so big gets lost.....
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
I didn't like
  • Not receiving christmas gift for kids
#1446784
Beware, don't trust this company, they will lie to you.
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

#1437605
Ordered on 11/26, it is now 12/26 and my daughter has no swingset. I previously posted a review on here which was the only way that I was ever able to speak with someone at EFW. You can call multiple times and leave messages and emails, but the only response you get is...
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

1.0
#1433151
I ordered bunk beds for Christmas from Walmart.com. When I originally ordered on the 19th the order said 2 day shipping. So I said ok I’ll order online and have them delivered to save me from having to get them from the store. As soon as I confirmed the order the...
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

I ordered a 70” Smart TV from Walmart. I was extremely excited because I got a *** of a deal. Ordered 12/6, expected delivery by 12/14. Today is 12/21 and still no delivery. After several phone calls and being given the run around I never receive the TV. Today I opted...
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

#1430394
I originally ordered a chair from Walmart on November 23, 2018. First it was to be delivered on December 7th. No chair. Then they set appointment without asking if it was a good time on Dec. 12th. No chair. No chair still on December 18th, so I cancelled because...
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

#1430208
Scheduled delivery window 12/20 8am - 6pm, never arrived. Impossible to get someone on the phone - on hold for hours and not called back even though given the option for a call back. Where is my package?
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

1.0
#1430040
Ordered my daughters Christmas present the beginning of December, here it is 4 days from Christmas and my product still has not arrived. I’ve been on hold for 2 hours almost every other day. Would have never ordered online if I knew they were delivering
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TimelyHumpbackWhale
TimelyHumpbackWhale

Received phone call and promised my package would be delivered Saturday by 11:30 or earlier but of course I’m sure it’s still “stuck” in Atlanta!

EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

1.0
I didn't like
  • Service is terrible
  • Still do not have my shipment
  • Bad customer service
#1429909
I ordered on 11/26, EFW received my item on 12/7 and did nothing with it. I had to call the company i ordered from to follow up on 12/16 bc i never heard from EFW. Jet.com called and scheduled delivery for me on 12/18. I took a day off work and stayed home for a...
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EFW_Cares804
EFW_Cares804

We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your tracking number or retailer o...

1.0
#1429671

Contact Estes Forwarding Worldwide

Mailing Address:
Estes Forwarding Worldwide
100 Gateway Centre Parkway Suite 210
Richmond, Virginia 23235
United States
Phone:
(804) 205-5907
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Estes Forwarding Worldwide Products and Services

I ordered an elliptical from Walmart and it was delivered by EFW. After getting the email saying this would be the delivery company, I looked them up because I had never heard of them before. I was very anxious after reading all of the bad reviews. I am so relieved to...
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EFW_Cares804
EFW_Cares804

Thanks so much for your positive comment. We love to hear from our happy customers on how we are doing. Appreciate the feedback and look forward to serving you again soon. Hav...

5.0
#1427550